FAQ for Survival Gear Kit
General
Q: What is Survival Gear Kit?
A: Survival Gear Kit is a one-stop shop for all your survival needs. We offer a wide variety of gear and supplies to help you stay safe and prepared for any emergency.
Q: Where are you located?
A: We are based in the United States and ship to all over the world.
Q: What is your return policy?
A: You can return any unused item within 30 days of purchase for a full refund.
Q: How do I contact customer service?
A: You can contact customer service by email at store@survivalgearkit.com
Products
Q: What kind of survival gear do you sell?
A: We sell a wide variety of survival gear, including:
- Food and water
- Shelter and clothing
- First aid supplies
- Tools and knives
- Fire starting kits
- Navigation gear
- Emergency communication devices
Q: How do I choose the right survival gear for my needs?
A: The best way to choose the right survival gear for your needs is to consider the specific risks you may face. For example, if you are going hiking in the woods, you will need different gear than if you are preparing for a hurricane.
Q: Do you offer any discounts on survival gear?
A: Yes, we offer a variety of discounts on survival gear. You can sign up for our email list to receive notifications about our latest sales and promotions.
Orders
Q: How do I place an order?
A: You can place an order on our website.
Q: What are your shipping rates?
A: Shipping rates vary depending on the order total and shipping destination.
Enjoy free standard shipping on orders that include eligible products. Check the product page for free shipping eligibility.
Shipment Processing Time
Most orders process within 2-3 business days.
Orders are not shipped or delivered on Sundays or holidays.
If we anticipate a delay due to high order volume, we’ll contact you using the information provided at checkout.
Q: When will my order ship?
A: Most orders ship within 1-2 business days.
Q: How can I track my order?
A: You will receive a shipping confirmation email with a tracking number once your order has shipped.
Returns
Q: How do I return an item?
A: You can return any unused item within 30 days of purchase for a full refund. To return an item, please contact customer service for a return authorization number.
Q: What is your return policy for used items?
A: We do not accept returns for used items.
Q: Who is responsible for paying for return shipping?
A: The customer is responsible for paying for return shipping.
Customer Service
Q: How do I contact customer service?
A: You can contact customer service by email at store@survivalgearkit.com
Q: What are your customer service hours?
A: Our customer service hours are Monday-Friday, 9:00 AM to 5:00 PM PST.
Q: How can I file a complaint?
A: If you have a complaint about our products or services, please contact customer service. We will do our best to resolve your issue to your satisfaction.